Peloton Interactive says its customers should stop using certain exercise bikes because some bike seats can become detached during use. There have been 13 reports of injuries, including lacerations, fractured wrists and bruises after users fell off the bike.
This voluntary recall affects exercise bikes that were sold nationwide between January 2018 and May 2023. Peloton and Dick’s Sporting Goods sold the bikes across the U.S. and online at:
The bike model number is PL-01. You can find the model of the bike on the label on the inside front fork of the bike near the flywheel. The model number may also be near the non swivel display. Bikes under the recall will also have a red “P” logo with the Peloton name in white on the frame.
Peleton Offers Free Repairs
Customers who own the bikes that sold for around $1,400 can request a free replacement seat post from Peleton. The company says consumers can “easily” install the replacement seat post themselves at home.
According to Peloton, out of the 2,160,000 bikes sold as of April 30, there have been 35 reports of seat posts breaking. Peloton exercise bikes sold in Germany, Australia or the UK are not part of the recall. Peloton is expected to address Canadian customers soon.
Peloton says it has contacted all affected customers in the United States. Owners should have already received an email with instructions on how to order a replacement seat post. Anyone with further questions about the recall can call Peloton customer support seven days a week between 6 a.m. and 12 a.m. Eastern Time at 866-679-9129.
Past Peleton Recalls
In 2021, Peloton recalled 125,000 of its treadmills after a small child was killed and several pets were injured. The U.S. Consumer Product Safety Commission teamed with the company to recall the Peloton Tread and Tread + treadmills.
The two models were known to cause different injuries. The larger Tread+ model is higher off the floor, which meant the extra space allowed people and pets to be pulled underneath the treadmill.
Since 2018, there have been 72 instances of adults, children, pets and objects being pulled under the treadmill. In addition to one child fatality, the treadmill was also responsible for 29 reports of serious injuries among children, including broken bones, lacerations and second- and third-degree abrasions.
While the smaller Peloton Tread doesn’t have the same space under the machine, injuries were reported when its touchscreen came loose, fell and injured users. No injuries were reported in the U.S. from the falling touchscreen, but injuries were reported in the U.K. and Canada.
Peloton agreed to pay $19 million in January 2021 to customers because of Tread+ and Tread treadmill problems. The settlement was made after CPSC accused Peloton of failing to report the problems with the treadmills.
CPSC officials said the company first received incident reports about injuries connected to the treadmills as soon as December 2018. But, according to the agency, Peleton didn’t share those reports with the commission.
The settlement also resolves the charge that Peloton “knowingly distributed” 38 recalled treadmills through Peloton personnel and third-party delivery firms between May and August 2021, which violated the Consumer Product Safety Act.
Another part of the settlement agreement stipulates that Peloton must also maintain an “enhanced compliance program” concerning the Consumer Product Safety Act. The company must also file yearly reports about the program five years following the settlement.